Manager, Volunteer Programs

ABOUT HFNY

For over 30 years, Hope for New York (HFNY) has served as New York’s Coalition of Hope, bringing nonprofits, churches, and everyday New Yorkers together to show kindness and compassion to their neighbors in need. Our Coalition of Hope strengthens nonprofits, leaders, and communities on the frontlines with resources and connections that shatter scarcity and amplify impact. 

HFNY invests in a diverse array of community-based nonprofits by providing grants, training, hands-on support, and volunteers to 70+ vetted, faith-based nonprofits across the five boroughs — building up their capacity to lead with excellence and serve more New Yorkers in need. We offer thousands of volunteer opportunities for individuals, workplaces, and churches — working closely with our nonprofit partners to ensure New Yorkers not only bring hope to their neighbors in need, but tangibly experience it too.
 

ABOUT THE ROLE
HFNY seeks a highly motivated individual who will be responsible for growing our volunteer mobilization efforts to support the work of our affiliates. This role engages with HFNY’s 70+ nonprofit partners to support the design and development of robust, meaningful, and well-structured volunteer opportunities. This role will also work closely with the Mobilization Team, Program Team, volunteers, and external partners to advance volunteer recruitment and engagement efforts and report on volunteer mobilization and satisfaction, with a goal of growing our volunteer network by at least 10% annually. 

PRIMARY RESPONSIBILITIES

Volunteer Program Design & Development

• Manage HFNY’s volunteer support to affiliates, including program oversight and quality control
• Build and Maintain relationships with affiliate staff responsible for volunteer management across the network to ensure strong communication, partnership, and resourcing
• Work closely with HFNY Program Team and affiliates to:
  • Understand current volunteer program needs among the affiliate network
  • Identify new ways volunteers can serve and develop programs and events accordingly
  • Pilot, source, scale, and replicate volunteer opportunities across affiliate network
• Work to expand overall volunteer engagement opportunities at affiliates
• Ensure the accuracy of volunteer opportunities and volunteer data in Salesforce and on the HFNY website with support from the Operations Team
• Partner with other HFNY teams for the successful implementation of key seasonal volunteer initiatives including His Toy Store and Don’t Walk By
• Work with the Program team to assess affiliate volunteer programs and develop volunteer management capacity building initiatives
• Track volunteer program performance and ensure improvement of volunteer program performance year-over-year through capacity building and other HFNY resource investment

Volunteer Engagement and Mobilization

• Help develop and implement strategy for volunteer mobilization (recruit, cultivate and retain  volunteers) across the organization    
• Work with the Communications Team to share volunteer  needs appropriately    
• Support work with churches, organizations, corporations, and the Christian community to mobilize volunteers to radically and sacrificially serve the poor and marginalized    
• Develop, cultivate, sustain, and grow volunteer engagement with individuals, churches, community groups, and corporations to align with the organization’s volunteer mobilization goals.
• Develop  strategy  for  volunteer  mobilization  campaigns and events    
• Create and grow specialized volunteer opportunities (e.g. large group, bilingual, mentoring/tutoring, family, youth, specialized skills, board members)
• Oversee volunteer recruitment for all citywide initiatives, including HFNY’s annual homelessness outreach day (Don't Walk By) and annual citywide holiday toy programming (His Toy Store)   
• Help to create and send weekly urgent volunteer needs newsletter 
• Collect feedback from volunteers and affiliate staff to assess the quality and effectiveness of volunteer programs
• Spearhead volunteer appreciation initiatives (including one-off opportunities and Volunteer Appreciation Week) to show gratitude and appreciation to our many dedicated volunteers
• Create standardized reporting to measure the success of our volunteer mobilization efforts

JOB QUALIFICATIONS

• Deep commitment to serving the poor and marginalized
• Identify with the Christian faith and attend a local church
• 3-5 years in volunteer program management, nonprofit work, business development, or consulting experience
• Resourceful, innovative, and strategic analytical problem-solving ability
• Excellent interpersonal and relational skills
• Strong verbal (including public speaking) and writing skills
• Driven self-starter, quick learner, diligent worker; able to work independently with minimal oversight
• Thrives under pressure and takes on difficult challenges
• Familiarity with New York City’s nonprofit sector and faith-based community
• Effectively explains and interprets organizational policies and procedures
• Strong collaborator; demonstrated ability to work effectively individually and as part of a team
• Ensures consistent and effective follow up with internal and external stakeholders
• Must-have positive and humble attitude; flexible and adaptable; open to feedback
• Proficient in G Suite (Google applications)
• Experience working with databases – (Salesforce strongly preferred)
• Bachelor’s degree preferred

JOB LOCATION

This job is based in New York City and is currently a hybrid position.


OUR CORE VALUES

• Collaboration - We work better when we work together. We encourage teamwork, we share goals, and we learn from each other.
• Excellence - We are entrusted to do important work so we strive to do our best. We are stewards of the gifts, talents, and resources we have as individuals and as an organization.
• Growth - Everyone on our team has been given unique gifts and talents to offer. We are committed to providing opportunities to learn and grow so we can flourish.
• Passion - We have Kingdom ambition to catalyze Kingdom renewal. We set big goals because we want to make the biggest impact we can for the poor & marginalized in NYC.
• Respect - We share our ideas and listen to the ideas of others. We communicate with humility, candor, respect, and encouragement.
• Joy - We nurture a community where there is meaningful work, celebration, appreciation and recognition.

DISCLAIMER

The preceding job description has been designed to describe the general nature and level of work performed by employee(s) within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee(s) assigned to this job. Other duties may be added, or this job description amended at any time.

To perform this job successfully, an individual must be able to perform the principal duties satisfactorily. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principal duties of the job, except where to do so would cause an undue hardship on Hope for New York’s business operations.

Employment at Hope for New York is at-will, which means that either the employee or Hope for New York can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

 

Reports to: Chief Operating Officer
Salary: $65,000 to $74,000
Status: Full-time
Classification: Exempt